DELIVERY INFORMATION

Delivery
Standard delivery arrives between 8am and 6pm on a weekday. Please remember that these deliveries are kerbside only as the drivers are not insured to carry the order into your home, so it’s required that you are physically able enough to move the product into your home (you might want to rope in a friend or family member to help you out!).

Access
Deliveries will be via lorry or van, if access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

Missed deliveries
If your order arrives as arranged but the courier is unable to deliver as no one is home, you will be liable for any additional costs incurred for the goods being returned.

What to do if everything isn't as it should be?
Please check for any visual damage to the goods before you sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the couriers paperwork and contact us as soon as possible to make sure that we are aware of the problem so that we can resolve it swiftly.

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

Deliveries outside of Mainland UK
Please contact us for information on delivering outside Mainland UK.